Return Policy

Thank you for shopping with The Canadian Wardrobe. We value your trust and satisfaction. Please read our return, refund, and cancellation policies carefully before making a purchase. By placing an order, you agree to the terms outlined below.

Return Policy

1. Return Eligibility

• You may return an item within 30 days of receipt. Returns beyond this period will not be accepted.

• The item must be unused, in its original packaging, and in the same condition as received.

• Items such as underwear, lingerie, pantyhose, and certain healthcare products are non-returnable due to hygiene concerns.

2. Return Process

• To initiate a return, please email us at support@thecanadianwardrobe.com with the following details:

  • Order number

  • Reason for return

  • Photo of the item (if damaged or defective)

  • Contact information

• Returns sent without prior approval will not be accepted.

• We have one return address in Asia; returning to a different address will void eligibility for a refund.

• Customers are responsible for return shipping costs. We strongly recommend using a track & trace service, as untracked shipments will not be eligible for refunds.

3. Return Shipping

• Returns are made at your own risk. The Canadian Wardrobe is not responsible for lost packages or customs delays.

• A track & trace number must be provided to confirm receipt of your return.

Unclaimed or Refused Deliveries
If a parcel is refused or not collected and is returned to us, we will refund the balance minus a 15% handling fee.

Refund Policy

1. Refund Processing

• Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund.

• If approved, refunds will be credited to your original payment method within 30 days.

2. Late or Missing Refunds

• If you have not received your refund within 30 days, please check your bank account.

• If the issue persists, contact us at support@thecanadianwardrobe.com for assistance.

3. Defective or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

• A photo or video of the issue is required for verification.

• We will send a free replacement or offer a refund based on our assessment.

4. Customer Complaints & Partial Refund Offers

• If you are dissatisfied with your item but do not wish to return it, we may offer a partial refund as a goodwill gesture.

• If you choose to return the item instead, return shipping fees remain the customer's responsibility.

Cancellation Policy

1. 5-Minute Cancellation Window

• Due to our automated processing system, cancellations are only possible within 24 hours of placing the order.

• If you wish to cancel within this timeframe, email us immediately at support@thecanadianwardrobe.com.

• After 24 hours, your order is finalized and cannot be canceled.

2. Cancellations Due to Order Processing Delays

• If your order has not been processed within 3 business days, you may request a cancellation by emailing support@thecanadianwardrobe.com.

• Once an order is processed, it cannot be canceled and must be returned upon receipt.

3. Orders Already Fulfilled or In Transit

• If your order has been shipped or is in transit, cancellations are not possible.

• We advise waiting for delivery before requesting a return.

4. Cancellations Due to Long Delivery Times

• Orders delayed beyond 10 business days may be reviewed for cancellation on a case-by-case basis.

• If an order is significantly delayed, please contact support@thecanadianwardrobe.com.

Dispute Resolution

Chargebacks & Disputes

• If you file a chargeback before contacting us, we reserve the right to refuse future business.

• We offer partial refunds as an alternative to returns in cases of dissatisfaction.

• Disputed orders must be returned to our warehouse before any refund is processed.

Contact Us

For further assistance, please contact us at support@thecanadianwardrobe.com. We are happy to assist you with any concerns.

Thank you for shopping at The Canadian Wardrobe!