Terms of Service
Terms and Conditions – The Canadian Wardrobe
This website is operated by The Canadian Wardrobe. Throughout the site, the terms "we", "us", and "our" refer to The Canadian Wardrobe. The Canadian Wardrobe offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Article 1 – Definitions
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Cooling-off period: the period within which the consumer can make use of their right of withdrawal.
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Consumer: a natural person not acting in the exercise of a profession or business and entering into a distance contract with the entrepreneur.
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Day: calendar day.
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Long-term contract: a distance contract concerning a series of products and/or services, with the supply and/or purchase obligation spread over time.
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Durable data carrier: any means that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.
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Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
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Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
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Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for distance sales, using only one or more means of distance communication.
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Means of distance communication: a tool that can be used to conclude an agreement without the consumer and the entrepreneur being in the same room.
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General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
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Company Name: The Canadian Wardrobe
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Email: support@thecanadianwardrobe.com
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Chamber of Commerce Number (KvK): 96676930
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the contract is concluded, how the general terms and conditions can be reviewed and that they will be sent free of charge at the consumer's request.
If the distance contract is concluded electronically, the text of these terms may be provided electronically in such a way that the consumer can store it on a durable data carrier.
In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.
If any provision of these general terms and conditions is found to be void or annulled, the remaining provisions shall remain in effect, and the invalid provision will be replaced by one that comes closest in intent.
Article 4 – The Offer
If an offer has a limited duration or is subject to conditions, this will be stated explicitly in the offer. The offer is non-binding, and the entrepreneur may change or amend it.
The offer includes a complete and accurate description of the offered products and/or services. Descriptions are sufficiently detailed to allow a proper assessment by the consumer. Obvious errors in the offer are not binding.
Images in the offer are a true representation but may not reflect actual product colors exactly. Each offer clearly states what rights and obligations are attached, including:
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The price, excluding import duties and VAT.
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Shipping costs.
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Method of contract formation.
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Right of withdrawal.
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Payment, delivery, and execution method.
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The term of acceptance.
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Whether the agreement will be archived.
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How the consumer can review and, if needed, correct provided information.
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Available languages.
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Applicable codes of conduct.
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Minimum contract duration for long-term transactions.
Article 5 – The Agreement
The agreement is concluded when the consumer accepts the offer and meets the conditions. If the offer is accepted electronically, the entrepreneur confirms receipt electronically. Until confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will secure data transfer and ensure a safe web environment. For electronic payments, suitable security measures will be taken.
The entrepreneur may assess whether the consumer can meet payment obligations and, based on that, refuse or set conditions on orders.
With each product or service, the entrepreneur will provide the following in accessible form:
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The business address.
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Instructions on the right of withdrawal or notice of exclusion.
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Information on guarantees and post-purchase services.
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The details from Article 4(3), unless already provided.
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Conditions for terminating long-term contracts.
For ongoing agreements, these details apply only to the first delivery.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving reasons. During this period, the consumer will handle the product and packaging with care.
If the right is exercised, the product must be returned with all accessories and in its original condition, following clear instructions provided by the entrepreneur.
Notification of withdrawal must be made in writing within 14 days. The product must then be returned within another 14 days. Proof of return must be provided. If these deadlines are not met, the purchase is final.
Article 7 – Costs in Case of Withdrawal
If the consumer uses the right of withdrawal, they bear the return shipping costs. Any payments made will be refunded within 14 days, provided the product is received or proof of return is provided.
Article 8 – Exclusion of Right of Withdrawal
The right of withdrawal may be excluded for:
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Custom-made products.
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Clearly personal items.
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Items not suitable for return due to their nature.
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Perishable or outdated goods.
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Items with fluctuating prices on financial markets.
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Newspapers or magazines.
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Sealed audio/video/software once opened.
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Sealed hygiene products once opened.
Also excluded:
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Accommodation, transport, restaurant, or leisure services on specific dates.
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Services started with consumer consent before the cooling-off period ends.
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Gambling and lottery services.
Article 9 – Price
Prices will not change during the offer period, unless due to VAT changes. Prices dependent on market fluctuations may vary and are indicated as such.
Price increases within 3 months of agreement are allowed only by law. Increases after 3 months are allowed only if agreed upon, and the consumer can cancel.
Deliveries outside the EU are exempt from VAT. Import VAT and customs may apply and are the customer’s responsibility.
Typographical errors are not binding.
Article 10 – Conformity and Warranty
Products must meet the agreement, stated specifications, and legal requirements. Additional guarantees do not affect statutory rights.
Defects must be reported within 14 days. Returns must be in original packaging and unused.
The warranty corresponds to the manufacturer’s warranty. The entrepreneur is not liable for misuse or unauthorized repairs.
Article 11 – Delivery and Execution
Orders are processed with care. Delivery will be within 30 days unless otherwise agreed. Delays will be communicated. If not fulfilled, the consumer can cancel and be refunded within 14 days.
If a product is unavailable, a replacement may be offered. Clear notification will be given. Returns of replacements are free.
Risk transfers to the consumer upon delivery.
Article 12 – Long-term Contracts: Duration, Termination, and Renewal
Consumers may terminate ongoing contracts at any time with a notice period of up to one month. For fixed-term contracts, cancellation is possible at the end of the term.
Renewals:
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No automatic renewal of fixed-term contracts, except print subscriptions (max 3 months).
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Ongoing services may be cancelled with one-month notice (or three months for infrequent deliveries).
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Trial subscriptions end automatically.
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Contracts over a year can be cancelled after one year with a one-month notice.
Article 13 – Payment
Payments must be made within 7 working days after the cooling-off period. For services, this period starts after order confirmation. Consumers must report errors in payment details promptly.
In case of non-payment, reasonable recovery costs may be charged.
Article 14 – Complaints
Complaints must be submitted within 7 days after defects are found. Responses will be given within 14 days. If more time is needed, an estimate will be provided. If no solution is reached, a dispute may arise.
Complaints do not suspend obligations unless otherwise agreed.
If a complaint is justified, the product will be repaired or replaced at no charge.
Article 15 – Disputes
All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.
Article 16 – Contact Information
Questions about the Terms of Service can be directed to us at:
Email: support@thecanadianwardrobe.com