Return Policy

Thank you for shopping with The Canadian Wardrobe. We value your trust and satisfaction. Please read our return, refund, and cancellation policies carefully before making a purchase. By placing an order, you agree to the terms outlined below.

Return Policy

1. Return Eligibility

  • You may return an item within 30 days of receipt. Returns beyond this period will not be accepted.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Items such as underwear, lingerie, pantyhose, and certain healthcare products are non-returnable due to hygiene concerns.

2. Return Process

  • To initiate a return, please email us at support@thecanadianwardrobe.com with the following details:

    • Order number

    • Reason for return

    • Photo of the item (if damaged or defective)

    • Contact information

  • Returns sent without prior approval will not be accepted.

  • We have one return address in Asia; returning to a different address will void eligibility for a refund.

  • Customers are responsible for return shipping costs. We strongly recommend using a track & trace service, as untracked shipments will not be eligible for refunds.

3. Return Shipping

  • Returns are made at your own risk. The Canadian Wardrobe is not responsible for lost packages or customs delays.

  • A track & trace number must be provided to confirm receipt of your return.

Unclaimed or Refused Deliveries
If a parcel is refused or not collected and is returned to us, we will refund the balance minus a 15% handling fee.

Refund Policy

1. Refund Processing

  • Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund.

  • If approved, refunds will be credited to your original payment method within 30 days.

2. Late or Missing Refunds

  • If you have not received your refund within 30 days, please check your bank account.

  • If the issue persists, contact us at support@thecanadianwardrobe.com for assistance.

3. Defective or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

  • A photo or video of the issue is required for verification.

  • We will send a free replacement or offer a refund based on our assessment.

4. Customer Complaints & Partial Refund Offers

  • If you are dissatisfied with your item but do not wish to return it, we may offer a partial refund as a goodwill gesture.

  • If you choose to return the item instead, return shipping fees remain the customer's responsibility.

Dispute Resolution

Chargebacks & Disputes

  • If you file a chargeback before contacting us, we reserve the right to refuse future business.

  • We offer partial refunds as an alternative to returns in cases of dissatisfaction.

  • Disputed orders must be returned to our warehouse before any refund is processed.

Contact Us

For further assistance, please contact us at support@thecanadianwardrobe.com. We are happy to assist you with any concerns.

Thank you for shopping at The Canadian Wardrobe!